FAQ

You can track the progress of your order via our interface: https://us.manucurist.com/pages/tracking-page

FedEx (3-7 business days)
$8 and free when you spend $49 or more!

FedEx Smartpost PO Boxes (3-7 business days)
$8 and free when you spend $49 or more!

In the “Manucurist order shipping update” email
Once the carrier has collected your package, you will receive an email with an update of your order status and your carrier tracking number.

We're sending your package overseas, so don't worry if your tracking isn't updated instantly. The carrier often waits until it has arrived in its destination country before updating your tracking number.

Or in your customer account
If you created a customer account when you placed your order, your carrier tracking number will be shown there under “My orders”.

Or on the order tracking page
By entering your name and postcode: https://us.manucurist.com/pages/tracking-page If no tracking number is available, it means your order has not yet been collected by the carrier.

It’s possible that one of your neighbours or the concierge of your building took it in for you. Don’t forget to ask them! If not, it may be that the carrier updated the delivery status before delivering the package. Please allow at least 1 more business day for it to arrive!

If it still hasn’t come, feel free to contact us by clicking here, so we can find a solution together 😊

Unfortunately, once you have placed your order, you cannot change the items ordered.

With a little luck, your order won’t yet have been processed by our logistics coordinator. In this case only, we will be able to cancel it if you contact us by clicking here.

Check whether your package was open or damaged before you opened it, and take photos of the outside and contents. Then contact us by clicking here and we will find a solution for you!

You should click on ‘Forgot password?’ on the login page. We will then send a link to your email address so you can reset your password. If you have any problems, you can contact us by clicking here.

Our warehouse is open from Monday to Friday. All orders placed on Saturday or Sunday are processed on Monday. If it's a public holiday, your order is processed the following day.

We accept returns for new, unopened and unused products within 30 days of receipt of the order. Manucurist does not cover shipping costs.

We do not accept a product that has been opened and tested, even once. This is because at Manucurist we are committed to providing the cleanest, healthiest products that are good for your health and recommended as alternatives to other toxic formulas in the market for our clients with delicate nails. Should we accept products that have been opened and used by someone else, we would be putting this promise at stake. We thank our community for understanding.

If a product return is lost, stolen or damaged in transit, we reserve the right to withhold reimbursement.

Please download our return form right here. Once completed, it should be placed inside your return package. We will then process your return as quickly as possible.

Any new, unused items can be returned. Contact our customer service team to request the form you need.

Once your basket is ready and you are entering your delivery address, you will see a field on the right for entering and applying your promo code. Please note that you can only use one promo code per order.

Unfortunately, once you have confirmed your order we cannot add any type of promotional code, goodies or discount to the order total. Also, our special offers cannot always be combined.

We accept credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay.

First of all, check your credit card expiry date

If it’s a new card, you sometimes have to withdraw money or make an in-store payment before you can use it online.

If you’ve tried several time and/or several cards, try with a new email address, or use another payment method (e.g. PayPal).

If you are placing a large order, check the credit limit on your card.

All our products are made in France, with the sole exception of our LED lamps. (Unfortunately, we weren’t able to find a manufacturer in Europe, so we have them shipped from overseas by boat).

Our product ranges are green and clean with up to 84% bio-sourced ingredients (of natural origin). They are also free of endocrine disruptors, monomers and hydroquinone.

Of course! Our products contain no ingredients of animal origin or that have been tested on animals.

You will find the full list of ingredients on the “Ingredients” tab of the product description page.

Our Green range is a range of regular nail polishes. Our Green Flash polishes need to cure under an LED lamp and last for up to 10 days!

All products from the Green Flash range are made to work together ONLY. So you should never mix them with products from other ranges or brands, as it won't work.

You should try to open it as little as possible and close it as quickly as possible! A little tip to beat the heat: the fridge is the best place to keep it! Reducing the temperature helps prevent the polish from evaporating and slows down the rate at which the ingredients deteriorate. If this isn’t possible, our official Green Flash thinner will make your Green Flash polish smooth again!

How long your Green Flash polish lasts depends on what you do with your hands and your nail type. For maximum staying power, we recommend that you:

Remove any oil from your nails using a gentle, acetone-free nail polish remover.

Apply VERY thin coats of polish (only pass the brush once over each part of the nail).

If the coats are sufficiently thin, the curing time indicated should be long enough (don’t be surprised if the base coat is still a bit sticky after a minute).

Cap the nail by running the brush lightly over the tip.

Absolutely not!

Soak 10 small cotton pads (the size of your nails) in gentle, acetone-free nail polish remover, like our Green Flash Nail Polish Remover.

Press a cotton pad onto each nail (you can use our wraps or clips to hold them in place). Each nail should be completely covered by its soaked pad.

Wait for 1-2 minutes without touching them.

Remove them one by one and the nail polish should come off with them!

If there is still some base coat left, you can repeat the process for a few seconds.

For the Green Flash™ range, only LED lamp with an output of at least 18W will be suitable, like our travel lamp (18W) or our pro lamp (36W). The curing time will depend on the power of your lamp!

Does your lamp no longer come on? Is it flickering? Contact us by clicking here!

All our lamps come with a 2 years guarantee.

Our product ranges are green and clean with up to 84% bio-sourced ingredients. They are also free of endocrine disruptors, monomers and hydroquinone. However, women should avoid all types of nail polish when they are pregnant. We recommend you speak to a healthcare professional for further advice.

We have had excellent feedback about the fact that Green Flash does not cause any adverse reactions. However, we cannot guarantee that no-one will have a reaction. We recommend you test the polish on a small area of the nail and wait for 48 hours. Remove it, then wait another 48 hours. If there is no adverse reaction, you can use Green Flash no problem.