Delivery & returns

Delivery

📦 How much does delivery cost and how long does it take?

(5-8 business days)
$8 and FREE when you spend $49 or more!

🔍 Where can I find my carrier tracking number?

Inside your “Manucurist order shipping update” email 💌
Once the carrier has collected your package, you will receive an email with an update of your order status including your carrier tracking number !
Don't worry if your tracking isn't updated instantly, we're sending your package overseas, so often times the carrier waits until it has arrived in its destination country before updating your tracking number.

In your customer account ⚡️
If you created a customer account when you placed your order, your carrier tracking number will be shown there under “My orders”.
Creating a customer account makes it easier to follow order history and re-order your favorite products !

The order tracking page 🚚
Check order status by entering your name and postcode here: https://us.manucurist.com/pages/tracking-page 
As a note, if no tracking number is available, it just means your order has not yet been collected by the carrier. Don't worry, it should be processed soon !

🤔 Where is my package?

Using your customer and order information, you can follow the progress of your package via our interface: 
https://us.manucurist.com/pages/tracking-page

📭 My package shows as delivered but I haven’t received it. Is this normal?

In this case, sometimes packages are collected by, or delivered to, building managers or neighbors so be sure to ask!
Another reason could be that the carrier has updated the status before the exact delivery of your package. Usually this means it will take 1 extra business day for the package to arrive.

If it still hasn’t come, feel free to contact us by clicking here, so we can find a solution together 😊

Returns

💞 What is your return policy?

We accept the return of your product(s) up to 30 days after they have been delivered. The return is possible if your products have never been opened or used, and are in their original packaging! Unfortunately,we cannot accept returns of items if they are used or opened, for sanitary reasons.
The return fees are at the customer's expense, we do not provide prepaid shipping labels.

🔙 How do I make a return?

Please follow the two instructions in order for us to process your return :

1. Fill out the following return form and add it to your return package

2. Inform us of your return by sending us the following information at hello@manucurist.com:
- order number
- return tracking link
We cannot process your return without this information!

The return address for your package is :
WILKES-BARRE:
Manucurist
c/o MasonHub175
Logistics Drive
Suite 100
Hanover Township, PA 18706